Refund Policy

Balance

Top-ups to your balance are final. Money on the balance cannot be withdrawn or refunded, including unused funds. It stays available for orders for as long as your account is active.

Crypto transactions cannot be reversed. Funds sent to a wrong address, on a wrong network or in a coin the payment page does not accept cannot be recovered.

Orders

Refunds for orders are handled only through Support. If something went wrong with an order, contact us and we will review it.

If the refund is approved, the amount is returned to your balance, in full or for the part of the order that was not delivered. It is not paid out to a wallet.

How to request an order refund

1. Write to Support from your account email or through the dashboard chat.
2. Include the order number and describe what went wrong, for example the time of the stream where the viewers did not arrive.
3. We check the delivery logs and reply with a decision. Approved amounts appear on your balance right away.

What is not refunded

• Balance top-ups and unused balance.
• The free trial.
• Time in the order period when you were not streaming, since the order runs on the calendar.
• The part of an order that has already run. Once an order has started, the time that has passed is not returned.
• Raids that were available but not used by the channel owner during the order period.
• Problems caused by the streaming platform, such as an outage or a change on their side.
• Consequences of platform actions on your channel. See section 7 of the Terms of Service.
• Accounts closed for fraud or breaking the Terms.